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The 17 kinds of work

Most jobs a small company hands out fit one of 17 shapes: a Filler fills seats, a Chaser gets one answer out of someone, a Researcher turns a question into findings. Each shape comes with a starter plan and rules, so a new agent does not start from a blank page.

The 17 shapes, grouped by family.

Where you see it​

You do not see a shape on the Office. You see what it produced. When an agent is set up, its shape fills in the first steps of its plan, the kind of number it chases, the lines it must never cross, and how often it wakes. After that, the agent's own contract is what counts.

The shapes​

ShapeFamilyWhat it does
GatekeeperTalk to peopleTakes what comes in, sorts it, and answers or passes it on.
InterviewerTalk to peopleGets what is in a person's head into a written record.
FacilitatorTalk to peopleRuns a live session with a set end, and writes down what was decided.
CoachTalk to peopleMoves a person's skill or habit toward a goal over time.
ChaserHold an outcomeMoves one other party toward a fixed result.
NegotiatorHold an outcomeReaches a deal with the other side, inside set limits.
FillerHold an outcomeFills seats or slots to a target by a date.
BrokerHold an outcomeMatches two sides and confirms both.
WatcherKeep things trueWatches a source and speaks only when it changes.
KeeperKeep things trueKeeps a record matching the place it came from.
ReviewerKeep things trueJudges someone else's work against a fact or a written bar.
FixerKeep things trueFinds the cause, repairs it, and proves the repair worked.
MakerMake thingsMakes a piece of work to a written standard.
ResearcherMake thingsTurns a question into ranked findings with sources.
ReporterMake thingsTurns records into one page for a person, on a schedule.
AdvisorMake thingsWeighs the options and recommends one, with reasons.
ExecutorAct on the worldCarries out an approved action that cannot be undone, and keeps the receipt.

What happens, step by step​

  1. The owner describes a job: "keep the baking workshop full."
  2. The setup names the one or two shapes the job is made of, with a rough share of time. The workshop job is mostly a Filler, with some Chaser for getting the cafe to confirm the room.
  3. Each shape's folder is opened. Its starter plan becomes the agent's first steps, with blanks filled from the owner's answers.
  4. The shape's number becomes a key result, and a small measuring script is copied next to where the count lives.
  5. The family's safety lines and the shape's own lines are copied into the agent's contract.
  6. The shape's wake rhythm sets how often the agent looks. A Filler wakes when the count changes and when the deadline nears.

What powers it​

Each shape is a folder of plain files. No code.

PartWhat it does
plan.skeleton.mdStarter steps with blanks, written in the owner's words. A Filler's: count, promote, confirm, fill the open spots, report.
number.md, kr.stub.pyThe kind of number this shape chases, and a starter script to measure it.
guardrails.mdThe lines this shape must never cross, plus the ones it inherits from its family.
wake-policy.mdWhen this shape should wake, and a default rhythm.
quality-bar.template.mdA starter list of what good looks like, where a judgment is needed.
interview-extras.mdExtra setup questions only this shape needs.
craft.mdWhat makes a good one of these in general. Later jobs add to it.

Why it works this way​

Family keeps you safe; shape sets the plan. The five families share safety rules. Every shape that talks to people gets the same lines, such as "never contact anyone outside the allowed list" and "stop and ask when only the owner can decide." Then each shape adds its own. That way there are five rulebooks, not seventeen.

Set up, never coded. The system that runs agents never asks what shape an agent is. If some piece of code ever had to say "if this is a Filler, do this", the shape would have failed its job. The fix would be a general feature every agent gets. A new kind of project is set up with files and rows, never built with new code.

Steps in plain words. Every starter step is written the way a business owner reads it on a phone: "Draft the first email", "Deliver the list". The exact test for done sits underneath.

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